This policy applies to all tickets. An Event may add its own conditions in its Additional Event Terms.
Our approach
Tickets are non-refundable, except as set out below or where the law requires.
If you cancel
Tickets may be cancelled for a full refund if the cancellation request is submitted at least one month before the event date. Approved refunds will be processed within 5 to 7 business days.
Cancellations made less than one month before the event date are non-refundable, and no refund will be issued.
If we cancel an Event
You will get a full refund of the price paid for your tickets.
If an Event is postponed
Your tickets may stay valid for the new date. If a refund is offered, we will tell you how to ask for it.
Used or wrong tickets
Tickets used for entry are not normally refundable. Please check your booking before you pay: requests for mistaken bookings are considered, but not guaranteed.
How refunds are paid
Eligible refunds go back to the original payment method used for the purchase. They can take 5 to 10 business days to appear.
Asking for a refund
Choose Request a refund on your order in My Orders, or email bookings@discoverkai.com with your order reference. Never send card details or codes.
Last Updated: 16 October 2026